Q1 Accessories certification function of elevator cloud, can the accessories be managed and traced in the whole life cycle?
A: Elevator cloud platform will record the delivery information of elevator accessories, on-site certification and commissioning, and replacement information of accessories. Through the accessory certification, it can accurately track and record which elevator a certain accessory is bound to. In the whole life cycle of this elevator from the completion of installation acceptance to the completion of its mission, the management of accessories is controllable, and the traceability of accessories is available.
Q2 whole ladder factory has its own cloud platform, how to use the accessory authentication function, what is the principle?
A: The STEP EMES system can connect with the customer's cloud platform. Upon delivery, the STEP EMES system can push the electronic ID number (eID) and barcode information of the accessory board to the customer's cloud platform. The STEP key server is connected with the customer cloud platform through the STEP key firewall. When authenticating the main control and accessory board cards on the site, the customer cloud platform can encrypt and decrypt the data by calling the STEP elevator cloud platform interface, and authenticate the main control and accessory board cards on the site through the accessory authentication path.
Q3 The elevator user adopts the agent mechanism. Can the agent be authorized for the accessory certification?
A: Elevator cloud accessories certification in the technical implementation of software, with enough flexibility. Customers of the whole ladder have the initiative to open, and can authorize agents to share accounts and accessories authentication and license through account permission allocation.
Q4 uses STEP accessory certification, is there a risk of bundling and locking?
A: The accessory certification function of A STEP elevator cloud is realized by software with sufficient flexibility. It is not opened by default, and the initiative of whether to open is in the hands of the whole elevator customer or its authorized agent.
Q5 About the accessories authentication function, mobile phone SMS verification is required, so for overseas users, what authentication method?
A: When uses elevator Cloud APP for accessory certification, verification operations are required to further ensure safety. In China, the registered user's mobile phone number is used for verification. For overseas, the user management module of the platform can set the email authentication method, and the verification code will be sent to the specified mailbox in the form of email.
Q6 Can the EOCD data be sent to the platform of the user company?
A: After EOCD collection, STEP elevator cloud service team can assist in transferring vibration data to the customer APP and cloud platform. For the vibration data cloud computing processing module, our platform can establish a call interface with the customer cloud platform, and the customer cloud platform can call our cloud computing processing module to realize vibration data processing and analysis. The processing and analysis results are presented on the customer cloud platform.
Q7 Can EOCD replace PMT? Is there a third party test report?
A: Portable EOCD is comparable to PMT in terms of vibration data acquisition and analysis, and is convenient to carry and use. It can provide third-party detection and calibration reports. For relevant information, please refer to the elevator cloud product information at the end of this article.
Q8 Elevator cloud EOCD is fixed on the elevator. What are the requirements for installation?
A: EOCD is divided into portable and sedan roof integrated. The portable EOCD comes with counterweight and smoothness feedback. Just place it smoothly in the center of the elevator car and test it according to the instructions or demonstration video. For the integrated EOCD on the car roof, it can be integrated in the car roof maintenance box or the appropriate position on the car roof, and with the elevator cloud terminal in the machine room, vibration data can be collected on demand and regularly and uploaded to the elevator file on the cloud platform. The instructions for using the integrated EOCD system will be improved in the future, please look forward to it.
Q9: Does the content displayed on the monitoring wall support customization? Can you help us build the monitoring wall?
A: Monitoring wall belongs to a part of the elevator cloud platform. On the basis of displaying the existing content, different styles and display contents can be designed according to customers' requirements.
Q10 portable debugging elevator cloud wireless converter has been put on the market?
A: The wireless converter (Bluetooth module) required for certification and wireless debugging of A elevator cloud accessories has been mass-produced and put on the market. Please leave a message in the background or contact our sales staff.
Q11 Elevator cloud and the original star Internet of things nature is different?
A: The original Star Internet of Things platform is now unified as STEP elevator cloud platform, which includes and enriches the functions of the original Star Internet of Things. The current elevator cloud platform integrates the core functions of accessories certification, EOCD, monitoring wall and so on. At the same time, its iot functions integrate the real-time status monitoring, fault alarm, paperless maintenance, elevator health, mobile phone call ladder, robot elevator ride, government data docking and so on. The integration of multiple functions of STEP elevator cloud platform can facilitate the targeted use of customers with different roles.
Q12 Can elevator cloud guide elevator maintenance?
A: Elevator cloud EOCD can detect the vibration curve reflecting the elevator transportation condition and form an analysis report. Combined with the elevator operation data collected by the elevator cloud Internet of things terminal, it can reflect the abnormal problem points of the elevator and inform the maintenance personnel, so as to facilitate maintenance.
Q13 The IC card, ARD and multimedia used by our company do not belong to your company. Can they be connected to your cloud management platform?
A: The attitude of STEP elevator cloud is open, and all communication accessories incorporated into the STEP control system have the basic conditions for integrating into the elevator cloud. The accessories authentication algorithm is portable. STEP Elevator Cloud is very willing to cooperate with you to expand the coverage of elevator cloud and provide better guarantee for the safe operation of elevator.
Q14 Can the elevator cloud platform connect to the local government platform?
A: The STEP Elevator Cloud team actively participates in the formulation of national standards, association standards and local standards related to elevator iot. At present, the docking of government platforms in Shanghai, Chongqing, Liaoning Provincial Bureau, Shenyang, Hangzhou, Ningbo, Huzhou, Jinhua, Jiaxing, Putian, Longyan, Fuzhou, Nanchang, Wuxi, Guangxi Beihai and other places has been completed, and the docking operation instructions documents have been provided in the elevator cloud product information. STEP Elevator Cloud will continue to follow the introduction of local policies and actively respond to docking.
Q15 Elevator cloud related products can be used overseas?
A: Related products of A STEP elevator cloud can serve overseas customers. The cloud platform and English version of APP have been upgraded. For customers using local servers, the relevant functions of STEP elevator cloud platform can be quickly ported and customized.
Q16 Elevator cloud platform can provide service robot elevator ride interface?
A: STEP elevator cloud platform can provide the use of STEP control system of robot ladder standard API interface, welcome to leave a message for consultation.
Q17 How to install elevator cloud system and how much does it cost?
A: Elevator cloud contains three core functions and functions related to the Internet of things. Please refer to the elevator cloud product information at the end of this article for specific installation and use. Please contact our sales quotation for relevant costs according to different options.
Q18 After the vibration data is delivered to the cloud platform, is it considered to provide predictive maintenance services in combination with elevator operation data and other information?
A: That's a very forward-looking question. The post alarm mechanism for elevators in the industry is basically mature, but the issue of pre-warning or predictive maintenance is still a difficult problem. STEP Elevator Cloud has been thinking about this problem. STEP Elevator Cloud is integrating elevator vibration data collected by EOCD, elevator operation data collected by intelligent terminals, and the working times or service life data of elevator accessories, etc., to establish a database and study related algorithms, aiming to form a predictive judgment mechanism for safety risks and achieve advance warning.
Q19 For many manufacturers now said big data fault warning function, in terms of the current development of the industry, no one really said that mining the value of big data, reduce the elevator failure rate, I do not know what you think of the future development direction of the elevator Internet of things?
A: It is one of the trends of elevator development to fully collect and analyze the relevant data of elevator so as to realize the function of fault warning. The development of the Internet of Things makes it easier and easier to collect and transmit elevator data. However, the analysis after data collection is the focus and difficulty of the following, which is also our current key research direction. STEP Elevator cloud combines the advantages of its own control system development, elevator operation data, vibration data, component database and other information, and is committed to creating a predictive maintenance system with fault warning as the core.
Q20 Are the functions of accessory authentication, EOCD and wireless debugging integrated in a set of APP? How to download and use the APP?
A: STEP Elevator Cloud APP is a set of service apps with integrated functions. It not only integrates core functions such as accessory authentication and EOCD function, but also integrates functions such as wireless debugging, mobile phone call ladder, operation monitoring, fault alarm, paperless maintenance, etc. The functions of STEP Elevator cloud APP are gradually enriched. On the basis of meeting users' standard functions, APP function customization and transplantation are also supported. You can scan the QR code at the end of the article to download the Elevator cloud APP, which is supported by both Android and Apple systems. Please refer to the Elevator cloud product information for relevant usage methods.